What’s the best way to train a field service team? The most obvious answer is to ensure they are experts in the products or technologies they are servicing.
When Clients invest in sales training it’s because they want their sales people to improve and see a return on investment. The client needs to know that they are not only feeling the performance improvement, but that they can see it and – if necessary – report on it quantitatively.
Why transports businesses may struggle with effective negotiation and why they need to address it.
How a new Chinese TV channel was launched and with it a large-scale talent development project where nothing less that worldclass sales skills would do.
One of the key challenges faced by Learning and Development is the change in learning options. However do these changes in the L&D world have an effect on the importance of traditional classroom training? In this article Robin explores some great ways of maximising on the opportunities presented by classroom training.
Learning and development practitioners have long traded on their expertise. But what if that expertise is no longer required or – even if more vital than ever – no longer valued?
Fraud prevention services firm SmartSearch were determined to have answers to these questions when implementing their sales training programme. Here's what they did.
Can a sales manager coach? Many would argue not. Conversely can a coach sell? Many do not relish the idea of selling their services. In fact, as Huthwaite's Dr Janet Curran argues, both can benefit from the skills of the other, which are not as far removed as you might think.
Netherlands-based BrandLoyalty is the world’s leading supplier of loyalty concepts to the food retail sector. They tell us how they transformed sales by learning how to get closer to their clients.
Ali Morris speaks to GHP about the way the industry sells and negotiates, and the key skills everybody needs.