Meetings – by which we mean interactions of just about any kind, and of any length or degree of informality – can fail for a number of reasons.
After a change in their stores’ organisational structures, PC World needed to ensure that their staff could provide excellent customer service and improved sales performance. Here's their strategy.
There is a certain amount of confusion when we talk about negotiation as to whether we mean negotiation or persuasion.
Being able to negotiate effectively is becoming increasingly important for all organisations and departments.
This whitepaper explores some of the difficulties of producing persuasive proposal documents and puts forward a model for developing proposals that will enhance your chances of being short listed and winning business.
To stay profitable, successful companies today have to be in the business of creating value and capturing value for their customers.
Negotiation is a topic that is guaranteed to raise emotions. What is the best way to deal with emotions in negotiations?
The animated film, put together by year 6 pupils at Grenoside School in Yorkshire, UK, illustrates the use and abuse of verbal behaviour skills, with the hapless sous-chef trying to bring order to the proceedings.
There are many theories and approaches to delivering excellent customer service. But which of these actually work? At Huthwaite, we decided to use our behavioural analysis tool to answer this question.