As part of a broader drive to reinforce its total brand proposition in a new and tougher competitive environment, Manx Telecom reviewed and enhanced the performance of its sales and customer service teams. Here's how.
At the Spire Leicester Hospital, in England’s East Midlands, the need to draw together patient service, care and increasing revenue led to a strategic review in 2012 of whether the very first contact the patient has with the hospital was as good as it could possibly be.
Business success has brought with it new problems for Keoghs LLP demanding a radical approach to client account management and development. Find out what.
Are you trying to target high value sales? Find out how Oxford Instruments uses SPIN® Selling to effectively communicate to high value customers.
When Belgian company Barco-Graphics merged with Danish Purup-Eskofot to form Esko-Graphics, the amalgamation prompted a major review of the company’s operations. Including a sole focus on the packaging industry. Here's what happened.
This report is a productivity analysis of the SPIN® Field Coaching Programme that was conducted in the Communications Division of Motorola for sales managers to improve the skills of sales reps by means of on-the-job coaching.
Huthwaite and Urgo Medical - two leading companies in their field - have worked together to show that better skills create better sales, and have produced conclusive numbers to prove it.
In a fiercely competitive market RSA developed a company-wide Sales Effectiveness Programme (SEP). Here's their story.
UPS continue to invest in developing their global sales force. Here's an insight into their approach and roll out for selling and telephone selling across USA and Europe.
After a change in their stores’ organisational structures, PC World needed to ensure that their staff could provide excellent customer service and improved sales performance. Here's their strategy.