Today procurement departments are dealing with all manner of tangible and intangible products. How can they adopt behaviours more appropriate for the needs of contemporary negotiation? We find out.
For anyone involved in learning programmes, how to assess Return on Investment (ROI) is a constant question. If we can’t prove that what we are doing is having a quantifiable benefit then perhaps we shouldn’t be doing it!
What’s the best way to train a field service team? The most obvious answer is to ensure they are experts in the products or technologies they are servicing.
When Clients invest in sales training it’s because they want their sales people to improve and see a return on investment. The client needs to know that they are not only feeling the performance improvement, but that they can see it and – if necessary – report on it quantitatively.
Why transports businesses may struggle with effective negotiation and why they need to address it.
How a new Chinese TV channel was launched and with it a large-scale talent development project where nothing less that worldclass sales skills would do.