What’s the best way to train a field service team? The most obvious answer is to ensure they are experts in the products or technologies they are servicing.
When Clients invest in sales training it’s because they want their sales people to improve and see a return on investment. The client needs to know that they are not only feeling the performance improvement, but that they can see it and – if necessary – report on it quantitatively.
Why transports businesses may struggle with effective negotiation and why they need to address it.
How a new Chinese TV channel was launched and with it a large-scale talent development project where nothing less that worldclass sales skills would do.
One of the key challenges faced by Learning and Development is the change in learning options. However do these changes in the L&D world have an effect on the importance of traditional classroom training? In this article Robin explores some great ways of maximising on the opportunities presented by classroom training.
Learning and development practitioners have long traded on their expertise. But what if that expertise is no longer required or – even if more vital than ever – no longer valued?